IT IS SAID that before you go out and spend on new goods to first look in your cupboards and check what you already have. So many of us have made the mistake of spending first to discover later we either had that hidden away or can apply little modification to make it usable. Is this because of our consumers’ way of thinking nowadays? Possibly.
When it comes to our phones and other technological devices and software, we usually upgrade, optimise, repair, exchange or use another form of recovery before we go out and spend our cash on a brand new one.
There is a difference in how we treat ‘matter’ that we own depending on the value we perceive. That leads us to differentiate two categories – commodities and valuables.
Now, if you think about your own business, you would instinctively classify it under ‘valuables’ for so many personal, financial, ethical, natural and ego reasons.
HERE is my point and the reason for the metaphor with the ‘cupboard’ – we rarely look INSIDE because the natural process and pull is to look forward and outward when it comes to thinking about increasing the business and profits – even when it is costly.
FIRST LOOK INSIDE – you are the best person who knows your business. You are the only one who knows the stashed secrets in its corners and where you may be procrastinating. Hard to know where to start?
With a little guidance and skilled steps, you can uncover some or a lot of potential revenue and real profits just waiting to be uncovered and areas to be upgraded or optimised at no or minimal cost.
If you contact me HERE and tell me more about your business, I will check at least 26 corners, de-clutter your business cupboard and show you what’s hiding. I will give you the profits figure that is rightfully yours and leave you with a step-by-step action plan. All you need to do is CONTACT ME and give me 60 MINUTES to show, tell and give you the UPGRADE of your business profits.
The most recently de-cluttered business brought in light £17K of hidden profits. An optimisation fetched £50K of revenue for another. They all chose to look in the cupboard.
Would you like to be the next?
I recently had a conversation with a brilliant consultant, almost a top expert in a field, who at the close of a long career was facing a financially insecure retirement. There was bitterness over the unfairness in life, the devotion and loyalty to others instead to own, regrets for missing simple life luxuries because of long working hours and finally the revelation that the barter for ‘some money’ did not equate to a comfortable bottom line. After all, no one can live on gratitude and praise.
Eyes lowered, shoulders slumped, speech slow, voice low, tone deep, fingers crunching, shallow breathing. I listened…. patiently waiting for the moment when the word ‘money’ was said. At that precise moment I asked for permission to interrupt and fired A question: “Do you hate Money?” and waited…. There was a long pause of confusion and then a question came back to me, “What do you mean?”. I repeated the question and continued “…or is it that Money hates you?”.
There is a fine line between what you desire and what you allow yourself to have. Sometimes the fine line is mistakenly seen as a thick wall or a wide gap…
The brilliant consultant needed money to have a financially secure retirement but never allowed to believe that could have money in plenty and a lot. Because of a belief system that cripples a potentially loving relationship with ‘having a lot of money’ billions of brilliant people, business owners and entrepreneurs limit themselves and their potential to have the wealth that secures their fulfilment in life. Everyday I come across service providers undercutting their fees and selling their expertise as commodity because of no belief in their own value.
Many people including business owners have been mentally conditioned to behave in a certain way. They have specific beliefs… such as “in order to make more money, I have to work harder.” “Money is not important.” “Money is the root of all evil.” “No pain, no gain.” “Money doesn’t grow on trees.” “If I don’t do it myself, it will never get done.”
These beliefs lead to specific actions such as working more hours and putting forth more effort in a vain attempt to increase revenue and profits. That leads to specific results such as feelings of overwhelm, anxiety and frustration… and a deep-seated belief that more and more effort is required, even though results seldom if ever appear.
Do you know what your current beliefs may be costing you or your business today and what excuse do you use while paying the price?
How would you convince yourself to allow you have a lot of money, feel great and be a wonderful human being?
How a business owner can change the way they think about their business… and do so in such a way that it creates a dramatic increase in effectiveness and revenue.
Visit https://VisionsNspireBizSuccess.com/guidedtour for a peek.
To your success,
Antonina Manev – Business Growth Strategist
P.S. Any resemblance to real people’s personal circumstances is coincidental. Client confidentiality is highly protected.
I know, the word “telemarketing” might as well be four letters, but there is a way to help customers feel like they are getting personal attention WITHOUT them blocking your number! I personally had a fair share of rage wave over recent PPI and Accident Claim nuisance calls, and not against the callers but their bosses’ LACK OF KNOWLEDGE on how to call people who will be interested to listen (the qualifying customers).
With the right knowledge, steps and focus Telemarketing is being and can be used politely and ethically as a powerful and personable marketing tool for your success. Telemarketing is best for high priced, high margin products/services. It can also be used for local promotions and friendly introductions to pre-agreed prospects. Extremely effective when used by small businesses.
Here are the key steps to putting together a highly effective direct mail marketing program:
- List all benefits customers will get from the purchase of your products and services.
- Pick the single most powerful benefit out of that list and build an attention-getting headline around that benefit. Remember to use emotion-fulfill the desire to be young, wealthy, desired, popular or successful.
- Develop a sales letter using the headline you created to grab attention, provide information and motivate customers to act.
- Put together supplementary items, such as a brochure, order form, reply envelope or note that encourages them to read the letter.
- Rent or purchase a mailing list.
- Compare cost of mailing vs. cost per order.
- Continue to test and refine your direct mail marketing plan.
You can see how direct mail marketing can help you find a local or even country-wide target market to send letters or postcards to and draw in new clientele and customers. Fine-tuning your marketing campaign will bring better results and therefore lower the overall cost of the campaign.
To be successful in telemarketing you need to:
- Have a plan and know exactly what you want to accomplish during the call.
- Develop a list of 3 topics to discuss and the questions you want to present around these topics.
- Input verbiage checking to see if you are calling at a good time.
- Include enough questions to keep the conversation interesting, but not too many to sound like you are interrogating. Explore commonality – situations, lifestyle, avoidances and attractions.
- Start with broad open questions and narrow your focus as the conversation continues – chunking down.
- Offer feedback to show them you are paying attention and appreciate their time.
- Don’t insult their intelligence or manipulate them.
- Listen first, talk second.
- Be relaxed and conversational.
Telemarketing doesn’t have to be the trauma it’s made out to be. You can put together an honest, personal and effective telemarketing campaign with a script that is endearing, informative and gets the job done. Think of how you would want to be treated on a marketing call. Ask your friends and family what they hate most about the telemarketing calls they get and work hard to craft your plan in a better way.
“When selling by telephone, you have approximately thirty seconds to convince the customer to listen to you. You need an opening statement that captures their attention, conveys who you are, what you want and why the prospect should listen.” Jay Abraham
It’s easy to see how direct mail marketing and telemarketing can positively affect your business by bringing in new customers and increasing the level of awareness about your products, services and company branding.
Our FREE test drive offers the resources and tools you need to work through these processes, put together the best call-scripts you can and get over with the anxiety of making your first calls – all designed to get YOU results!
To your Success!
How to prep yourself and business to approach the best clients you WANT to work with…
It can be overwhelming and stressful having the responsibility to choose the right path for your business. All sorts of emotions get involved – testing your mindset, abilities, skills, doubts, beliefs and limitations… So let’s make it easier for you!
There are a number of factors to take into consideration when prepping yourself and your company to approach the largest clients you’ll ever work with.
Here is a brief look at the three paths every business faces and I’ll explain which one is the path to success. Then we’ll talk about the mindset it takes to attract the big fish.
There are three major paths a business can take:
Catch the Big Fish
Most business owners end up working themselves into the ground without much reward or success. This is what happens when you fool yourself into thinking you will find quick success. You may also find yourself following this path when you fear change.
This describes a business that shoots to the top so fast you are overwhelmed and don’t have the right resources in place to adapt. This can also happen from being overwhelmed by small clients and not taking the time to find large clients, which will sustain your business after the small client sales slow.
This is the path that allows you to build at a steady pace that you can manage by not allowing your customers to outpace you.
You can do this by putting these tips to work:
- Attract, keep and lock in big clients.
- Integrate “big business” culture into your company and employees.
- Acquire the expertise you need to grow.
- Have the courage to make changes as you grow.
But let’s transition a bit and talk about the “big fish” mindset.
It may sound easy to just find and catch that big fish, but if you are stuck in the small business mindset, you may find it harder than you think.
Think of all the benefits of aiming at bigger clients:
- Highly Profitable
In order to catch the big fish, you need to believe your company can make a difference with theirs. It’s easy to get into the thought that a large company doesn’t need anything from a small business like yours, but this is entirely wrong!
Once you take a look at how big companies operate, it’s important to know which ones are the best fit with your company. One of the best ways to get in the door is by knowing someone on the inside who can put in a good word for you.
If you’re not sure where to start and feel a little intimidated about catching big fish, try our FREE test drive to get help from our amazing business growth system that guarantees the results you need and desire.
I was somehow surprised last week when it was announced that Vodafone was fined by £4.6 million for POOR CUSTOMER SERVICE and thought how could such a huge corporation let the ground slip beneath their feet? What was it they missed to act on?
Recently I spoke with a business owner who lost 8 major clients in just 10 days blaming the Brexit asking for ideas how to manoeuvre better in the new set-up. After some in-depth conversation with him and directors it became clear that the fail was in providing their customer care service.
The thing is that this IS A PAIN ISSUE and if you think your customer service operations are up to scratch – well, CHECK AGAIN – before it costs your business some profits.
In the last posts I shared with you two of the secrets that make a strong customer service foundation of a business. After all without customers businesses can not be and those who understand their customers best – succeed. We also talked about how to understand what your customers want out of a positive shopping experience.
Today I will share with you the third secret – the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one will cover the +1 Rule.
The key to any great customer service experience is Consistency. If you want to take your satisfied customers to Raving Fan status, you have to go above and beyond the average customer service experience.
There are three ways to develop consistency:
- Avoid offering too many customer service options.
We sometimes get so caught up in giving customers what they want that we get away from our original vision. Instead, stay true to your vision and offer one or two solid customer service techniques that will set you apart from the competition.
You need to fine-tune and perfect the current systems you are using before you can add anything to the mix. There’s nothing worse than launching a new program when you haven’t even worked out the kinks of an old system.
- Put solid systems into place.
Once you know what you’re going to offer, you need to have a system in place to execute it flawlessly every time. This system needs to consist of the right people in the right roles with clear responsibilities and technology that guarantees a positive experience every time. Emphasis needs to be placed on the results, which ultimately is the satisfaction of the customer.
- Good training is the key.
Once you have your system into place you need to train your every member of staff to use it properly and efficiently. Never underestimate the potential of your staff to attract or deter your customers. This helps your people deliver the results your customers are looking for. Also while training is essential for the system to work and for all your people to work together cohesively, appreciation will go a long way.
I hope this has given you a look into what you need to do in order to have a quality customer service system in place.
I would love to hear about your challenges – leave your comments or questions.
TUNE IN FOR THE SECOND PART WHEN I’LL TELL YOU ABOUT THE +1 RULE .
Helping business OWNERS DO MORE BUSINESS AND DOUBLE THEIR PROFITS
Always Dedicated to YOUR Success!